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| Online Data Backup and Storage Prices(Est. 100GB w/1YR Retention) |
$13GB |
$11GB (LIveVault Reseller |
$6GB |
$7GB |
| Do you pay State Sales Tax on monthly invoice? |
Yes |
Yes |
Yes |
Yes |
| Are Software Agents required at an additional cost? |
No |
No |
No |
No |
| Vendor meets definition of online backup provider |
Yes |
Yes |
Yes |
Yes |
| Vendor meet definition of onsite backup provider |
No |
Yes - $200 per month |
Yes |
No |
| Vendor meets definition of Disaster Recovery Provider |
Yes |
Yes |
No |
Yes |
| Vendor meets definition of Business Continuity Provider |
Yes - offsite only |
No |
No |
Yes - offsite only |
| Continuous Data Protection (15 minutes) |
Yes |
Yes |
Yes |
Yes |
| 30 Day Archiving |
Yes |
Yes |
Yes
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Yes |
| 1 Year Archiving |
Yes |
Yes |
Yes |
Yes |
| 7 Year Archiving |
Yes |
Yes |
Yes |
Yes |
| Forever Archiving |
Yes |
No |
Yes |
No |
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| HIPAA Compliant, Sarbanes-Oxley Compliant |
Yes |
Yes |
Yes |
Yes |
| Automatic Scheduled Backups |
Yes |
Yes |
Yes |
Yes |
| Uses Microsoft Storage Server |
No |
No |
No |
No |
| Disaster Recovery Onsite Server Failover (Virtualization) |
No |
No |
No |
No |
| Disaster Ready Offsite Server Failover (Virtualization) |
Yes |
No |
No |
Yes |
| Block Level Incremental Backup |
Yes |
Yes |
Yes |
Yes |
| NAS Device Available |
Yes |
Yes |
Yes |
No |
| Onsite NAS Device Included Standard |
Yes |
No |
Yes |
No |
| Bare Metal Restoration |
No |
No |
No |
No |
| Restores to Dissimilar Hardware |
No |
No |
No |
No |
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| Backup includes data files only |
Yes |
Yes |
Yes |
Yes |
| Backup includes active directory and data files |
Yes |
Yes |
Yes |
Yes |
| Backup includes active directory, data files, operating systems and business software applications |
No |
No |
No |
Yes |
| Bandwidth Throttling |
Yes |
Yes |
Yes |
Yes |
| Redundant Backup Facilities |
Yes |
Yes |
Yes |
Yes |
| Redundant Backup Facilities >2000 miles apart (Military regulation) |
Yes |
Yes |
No |
No |
| Data Storage Facilities |
Redundant Data Centers |
Reseller for LiveVault - uses LiveVault's Datacenters |
Redundant Datacenters: Ashburn, Va & Southfield, MI |
Redundant data Centers |
| 128-bit SSL encryption |
Yes |
Yes |
Yes |
Yes |
| 256-bit SSL encryption |
Yes |
Yes |
Yes |
Yes |
| Windows Server 2000, 2003, 2008 |
No |
Yes |
Yes |
Yes |
| Open File Support for SQL, Exchange and File Servers |
No |
Yes |
No |
Yes |
| Open File Support for Oracle |
Yes |
Yes |
No |
Yes |
| Linux and Solaris |
Yes |
Yes |
Yes |
Yes |
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| YOUR staff manages backup and restores |
Yes |
Yes |
Yes |
Yes |
| VENDOR staff manages backup and restores |
No |
No |
No |
No |
| YOUR staff manages disaster recovery services (event) |
No |
Yes |
Yes |
No |
| VENDOR manages disaster recovery services (event) |
No |
No |
No |
No |
| Will Vendor Monitor Tape Backup for Tiered Storage |
Yes |
No |
No |
No |
| Internet Connection Speed |
128k upstream minimum |
128k upstream minimum |
256k upstream minimum |
All high speed connections |
| Backup Frequency |
Configurable - up to CDP |
Configurable - up to CDP |
Configurable - up to CDP |
Configurable - up to CDP |
| Platform Support |
Microsoft Operating Systems, OS X, Novell, Unix and Linux |
Microsoft Operating Systems, OS X, Novell, Unix and Linux |
Microsoft Windows Server 2000, 2003, & 2008 |
Microsoft Operating Systems, OS X, Novell, Unix and Linux |
| Data availability |
24/7 Availability via Web |
24/7 Availability via Web |
All data available locally on NAS Device 24/7 and online 24/7 |
24/7 Availability via Web |
| Data restore media/process |
Online Restore, CD Media, or Hard Drive via FedEx |
Online Restore, CD Media, or Hard Drive via FedEx |
Online Restore, CD Media, or Replacement NAS via FedEx |
Restore data via web or with a Mobile Vault. |
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| Backup & Restore Monitoring and/or MGMT |
24/7 monitoring |
24/7 monitoring |
24/7 monitoring |
24/7 monitoring |
| Infrastructure Design |
Linux based local and off site. |
Proprietary backup and restore technology |
Linux (local NAS) - proprietary backup and restore technology |
Proprietary backup and restore technology |
| User Interface |
Web based portal management by YOUR staff |
Web based portal management by YOUR staff |
Web based portal management by Your staff |
Web based portal management by Your staff |
| User Privileges |
Basic user access and restoration permissions |
Basic user access and restoration permissions |
Basic user access and restoration permissions |
Basic user access and restoration permissions |
| User Trouble Ticket Integration |
Tickets are created by phone, online, or e-mail |
Tickets are created by phone, online, or e-mail |
Tickets are created by phone, online, or e-mail |
Tickets are created by phone, online, or e-mail |
| Storage Tiers Support: Tier 1, Tier 2, Tier 3 |
1-Tier Primary Storage Only |
1-Tier Primary Storage Only |
1-Tier Primary Storage Only |
1-Tier Primary Storage Only |
| Configuration Requirements at Customer Site |
Installation of Agents on Server |
Installation of Agents on Server -- OR - NAS delivered - your staff connects it to the LAN. Vendor's staff requires about 1 hr of assistance from your staff. Your staff manages NAS Server so IT experience is required. |
NAS delivered - your staff connects it to the LAN. Vendor's staff requires about 1 hr of assistance from your staff. Your staff manages NAS Server so IT experience is required. |
Installation of Agents on Server |
| Firewall and Port NAT Support |
Take internal IP range and convert to 1 external IP address |
Take internal IP range and convert to 1 external IP address |
Take internal IP range and convert to 1 external IP address |
Take internal IP range and convert to 1 external IP address |
| Customer Support Hours |
24/7 monitoring and restores |
24/7 monitoring and restores |
24/7 monitoring and restores |
24/7 monitoring and restores |
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| Websites |
www.sungard.com |
www.usdatatrust.com |
www.bitleap.com |
www.amerivault.com |
| Phone Numbers |
800-825-2518 |
877-660-1700 |
877-532-7111 |
800-774-0235 |